Wednesday, August 15, 2007
Incompetence of Andrejs Property Management at 9 Spadina Ave/Concord CityPlace - OR READ: Don't ignore your customers, or they might blog about you
(warming to the few regular readers of my blog... this has NOTHING to do with tech, biz or anything useful for the average person... but simply a rant I needed to get off my chest... and for the record/up-front: cityplace has been a great place to live for the most part so far up till today)
So its very rare that I would do something like this: Get on my soap box and try to rip someone a new one.
So starting last night, the fire alarm sounded (this thing is friggin' loud, i.e. its a ear piercing high pitch beep)
I figured, okay, one beep. No big deal, one beep. Must be a faulty thing.
Nope. 30 mins later. It went off again.
Its now past midnight. I can't sleep, and gave them 2 hours to fix it. I tried to hunt down property management. Nobody's home. I call the conceirage, they said the security/monitoring guys did a remote check and everything checked out alright and should be fine... but 3-4 hours after the initial beep, they finally decided to dispatch someone to take a look.
The beeps continued.
Needless to say, it was nearly impossible to get any real rest.
The next day I get home from some meetings, same thing.
I had to start preping for some meetings, and so I didn't get a chance to speak to anyone downstairs. I had been working pretty much non stop since I got up (LATE, because I couldn't get any real rest).
Its now 4:45AM. The beeping is STILL GOING OFF.
So get this, 2 nights and over 24 hours since the initial false alarm went off -- NO ONE has bothered to leave me a note to update me about what had happened, why it happened, and what to expect tonight.
How incompetent could managment be to allow this to happen?
We have an entire floor (and from what I've heard from some sources, multiple floors) where the alarm has been going off in ~30 min intervals. I don't have any correspondence from management. I have no apologies. I have no alternative sleeping options offered. I have no ETA as to when the insane beeping is going to stop.
BTW: I have checked under my door, in my mail box, in the elevator notice board. NOTHING. I have received NOTHING in terms of information or updates of whats going on.
How is that for transparency and communications?
For the record: concierge and security has always been very apologetic about the situation -- I've yet to talk to a property management person -- as they only work during business hours (all of which I'm usually tied up in meetings and other tasks). CityPlace staff (in gym, concierge, and janitorial) has always been pleasant. I've only had one interaction with property management, and that was pleasant. This has been a pretty decent place to live (the gym is awesome here, bandwidth from telus at 100mb/s is the reason why I love this place being the geek that I am).
But this is insanely incompetent. Anyone running the management of this property should NOT BE SLEEPING until the right person is on the job (as it turns out from my conversation with security, the one source tells me that they didn't have the right person dispatched, but I'm also getting conflicting information from other sources/security folk).
Hell, if an entire floor of people isn't sleeping nither should the people that are responsible for getting this fixed. If nothing else, as tenants, we should have been personally informed as to WTF is going on.
To be clear, this is a GREAT building... but this level of incompetence is incomprehensible. This is almost as sad as watching FEMA deliver water to New Orleans.
Someone PLEASE FIRE Andrejs Property Management, or who ever the hell is responsible for our building -- the management for 9 Spadina Ave. at Concord CityPlace.
(finally, I challenge anyone else that doesn't get sleep for 2 nights in a row in their own condo due to similar circumstances above to write a kinder blog posting ;)